Terms & Conditions
Purchase and enrollment of our courses does not guarantee that the student will pass any state or national certification examinations. Successful completion of our courses does not guarantee that student will successfully pass any state or national certification examinations for which they are applying. Upon successful completion of our courses, it is the student’s responsibility to ensure that all prerequisite coursework and required applications are submitted to the licensing or certifying agency of which they are applying. Frontline Fire Training Institute will submit course grades to the State of Florida FireTraq system for all Florida students that have provided an FireTraq Student Number on a monthly basis for all courses that have been successfully completed in the allotted timeframe. Any applications for certification (Fire Inspector, Fire Officer, Fire Instructor, etc.) must be initiated and completed by the individual student. Any certification renewal requirements must be met and maintained by the individual student.
Frontline Fire Training Institute is not responsible for maintaining student records for a period of more than 2 years. It is highly advised that the student retains a copy of all certificates of completion for their own records. Certificates of course completion are available for download or print in the student dashboard labeled “Achievements”. If you have any questions regarding our Terms & Conditions, please do not hesitate to contact us at Team@MyFireClass.com for further clarification.
Refund Policy
Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, you must contact us at Team@MyFireClass.com within 3 days of your course(s) purchase to request a refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Blended/In-Person Course Cancellation and Refund Policy
Our in-person and blended courses involve significant preparation, limited spots, and in-person scheduling. To maintain fairness for all participants and our operations, we have the following policy:
Refunds
No refunds will be issued once the in-person/blended course has started and the student has begun participating.
No refunds will be issued for any cancellation request made more than 72 hours after purchase (regardless of the course start date).
Rescheduling / Transfers to Future Courses
We understand that plans can change. If you need to reschedule your spot to a future available course date, please notify us in writing as early as possible. Email us at: Team@MyfireClass.com as soon as possible.
With ample notice (at least several weeks before the scheduled in-person start date): We will happily transfer your registration to another available month at no additional charge (subject to availability).
With 72 hours or more notice before the in-person start date, and provided extenuating circumstances apply (e.g., documented medical emergency, family emergency, or other unavoidable situation): We will transfer your registration to a future available course date (subject to availability).
Less than 72 hours notice, day-of cancellation, or no-show: No refund will be issued, and no transfer to a future course will be offered.
Important Notes
- All requests for refunds, rescheduling, or transfers must be submitted in writing via email to Team@MyFireClass.com. Verbal requests are not accepted.
- Transfers are always subject to availability in the desired future course. We cannot guarantee a spot will be available.
- If we are forced to cancel or reschedule a course (due to low enrollment or unforeseen circumstances), you will be offered a full refund or transfer to another date of your choice.
- This policy applies to all Blended / In-Person course registrations unless otherwise stated in writing at the time of purchase.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Team@MyFireClass.com
Need help?
Contact us at Team@MyFireClass.com for questions related to our terms & conditions.
By registering and purchasing a spot in one of our courses, you acknowledge and agree to this policy.
Thank you for your understanding — we appreciate your commitment and look forward to having you join us!
