Terms & Conditions
Purchase and enrollment of our courses does not guarantee that the student will pass any state or national certification examinations. Successful completion of our courses does not guarantee that student will successfully pass any state or national certification examinations for which they are applying. Upon successful completion of our courses, it is the student’s responsibility to ensure that all prerequisite coursework and required applications are submitted to the licensing or certifying agency of which they are applying. Frontline Fire Training Institute will submit course grades to the State of Florida FCDICE system for all Florida students that have provided an FCDICE Student Number on a monthly basis for all courses that have been successfully completed in the allotted timeframe. Any applications for certification (Fire Inspector, Fire Officer, Fire Instructor, etc.) must be initiated and completed by the individual student. Any certification renewal requirements must be met and maintained by the individual student.
Frontline Fire Training Institute is not responsible for maintaining student records for a period of more than 2 years. It is highly advised that the student retains a copy of all certificates of completion for their own records. Certificates of course completion are available for download or print in the student dashboard labeled “Achievements”. If you have any questions regarding our Terms & Conditions, please do not hesitate to contact us at Team@MyFireClass.com for further clarification.
Refund Policy
Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, you must contact us at Team@MyFireClass.com within 3 days of your course(s) purchase to request a refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Team@MyFireClass.com
Need help?
Contact us at Team@MyFireClass.com for questions related to our terms & conditions.
